TERMS & CONDITIONS

Updated 23/02/2026 & effective immediately.

April & May Assessment Sale Terms & Conditions:

April & May Sale: Adult Autism + ADHD Assessment & Comprehensive Report: $600 (Usually $900).

Terms and Conditions of Sale:

The April & May 2026 ADHD & Autism Assessment

Special is available only for these months until all client appointment times are filled.

The special price is $600 for an Autism & ADHD Assessment and Comprehensive Report.

Usual prices for our Assessment + Comprehensive Report ($900) will resume from 1 June 2026.

You will need to make a 50% deposit at the time of booking to secure your assessment. The remaining 50% of the payment is due on the day of your scheduled clinical interview.

Full payment is required if paying via AfterPay.

If you have any questions, please email Hannah at neurodiversepsychjen@protonmail.com

Please read, understand and agree to our Terms and Conditions before booking in.

Book online here:

https://www.neurodiversepsych.com/about-5

https://www.neurodiversepsych.com/product-page/april-may-sale-adult-adhd-autism-assessment

Summary of our General Terms and Conditions

Please take your time to fully understand this assessment process and what you are agreeing to.

The assessment process involves:

1. Please read the information on this website. Ask us any questions you may have: neurodiverepsychjen@protonmail.com

2. Complete the client consent form.

3. Payment of 50% deposit to secure your booking via the Client Portal Page. This is now non-refundable. If you are using AfterPay the full assessment cost is charged at the time of booking (this is a separate system).

4. Neurodiverse will send you a 'Welcome to Your Assessment' email and NovoPsych questionnaires.

5. Payment of the remaining 50% of the assessment cost will be debited by Neurodiverse via your stored credit card on Zanda on the day of your clinical interview. Please save your card details, otherwise you will be issued with an invoice to pay at the time of your clinical interview.

6. You will need to complete an extensive diagnostic questionnaires (5 hours) and validated quantitative questionnaires from Novo Psych before your clinical interview.

7. You will be provided with of a Confirmation of Attendance form on the day of your clinical interview.

8. Your Comprehensive report will be emailed to you in due course.

Deposit & Payment

In order to secure your assessment, you will need to provide a 50% deposit. This is non-refundable if you cancel, do not show up or are 15 minutes or more late. The remaining 50% will be deducted from your stored card on Zanda and processed on the day of your appointment.

We offer one reschedule opportunity free of charge, given you provide us with 48 hours notice prior to your clinical interview.

Other important points:

It is possible that you may not meet diagnostic criteria for autism or ADHD though this assessment.
All assessments and diagnoses are final from Jen.
This service is only available to adults living and accessing the service in Australia.
You must provide your correct full legal name, date of birth, address and phone number at the time of booking. You can no longer provide us with a fake or anonymous name or information.

Your psychological assessment does NOT automatically guarantee medication from a doctor; NDIS, government, private health or any other agency program acceptance or approval.
Neurodiverse assessments are independent of any external party and are not written for any external purpose (e.g NDIS funding/ private health/ disability support services).

Your Comprehensive report takes time to complete and will be available as soon as possible. This may take up to three months.
At Neurodiverse, we are committed to fostering a respectful and inclusive environment. We do not condone bullying, stalking, intimidation, or threats in any form towards our staff, and we strive to ensure all interactions are conducted with professionalism and kindness.

If you are in anyway unsure or disagree with any of our terms and conditions, DO NOT book in and pay a deposit. Your deposit is non-refundable under any circumstances as it takes us time to administer and review all your material, regardless of whether the appointment goes ahead.

We have the right to refuse to provide a service to you, end the client-therapist service at any time and for any reason if we feel unsafe working with you.

Detailed Terms and Conditions

Neurodiverse trades under Net Enterprises.

Our bookings are processed and managed through the secure practice management software Zanda.

Booking an appointment online will involve:

– Selecting your preferred appointment time & service.

– Entering your correct details, including Name, Email and Phone and selecting the service you require

– Entering a verification code which will be sent via SMS to your phone number

– Entering a valid credit card number where you will need to make a 50% deposit. This is non-refundable under any circumstances.

-You will be sent a confirmation email of your booking, and direct links to our Terms and Conditions.

Service Agreement

The following Terms & Conditions apply to all services delivered by Net Enterprises. By completing a booking with us, you agree that you accept these Terms & Conditions in full.

If for any reason you do not understand or agree with our Terms & Conditions, please do not continue with booking online and contact us via neurodiversepsychjen@protonmail.com.

1. Service & Fee Agreement

Bookings can be made for the following service:

Autism and ADHD Assessment + Comprehensive Report =$900 (March 2026) or $600 (April & May 2026)

These fees and terms and conditions are subject to change without notice.

All reports and diagnoses are final and no changes will be made.

Please choose carefully before you make a payment. Take your time to ask Neurodiverse, family, friends or other health professionals questions about whether this is the right service for you.

PLEASE NOTE: This service is not intended for crisis situations where you feel at imminent risk of harming yourself or others. In crisis situations, please discontinue with this booking process and call 000, the Suicide Call Back Service (1300 659 467 – Australia Wide), the Assessment & Crisis Intervention Service (13 14 65 – SA only), LifeLine (13 11 14 – Australia Wide) or present to your nearest Emergency Department.

2. Cancellations & Refunds

All bookings are non-transferrable to another person.

If you need to reschedule, please email neurodiversepsychjen@protonmail.com with strictly more than 48 hours’ notice from the scheduled appointment time. You are permitted to reschedule once.

Please note that Jen may need to reschedule your appointment if she is unwell/ there is a client safety issue or is unable to see you that day due to unforeseen circumstances. Hannah will contact you to organise another time or you can log into the portal to see what times are available and request a time of your choosing.

3. Payment

In order to secure a booking and begin your assessment, payment of 50% of the assessment fee will need to made. This is non-refundable.

By scheduling and paying for your appointment, you agree to the Terms and Conditions of the service and information on the consent form.

All values expressed within this website are in Australian Dollars.

4. Agreement

Net Enterprises may revise our Service Agreement and Privacy Policy from time-to-time. Revised terms and conditions will apply from the date of publication. Updated terms and conditions will be available on the Neurodiverse website for review.

If you do not understand your obligations regarding our Service Agreement or do not agree with them, do not book an assessment and contact us at neurodiversepsychjen@protonmail.com.

5. Privacy Policy & Confidentiality

Net Enterprises adheres to the 13 Australian Privacy Principals (APPs) outlined in the March 2018 reforms to Privacy Act 1988.

By accepting the Terms & Conditions of Net Enterprises you acknowledge that you are aware and consent that:

• As part of providing a psychological service to you, Net Enterprises will need to collect and record personal and clinical information that is relevant to the provision of psychological assessment and treatment.

This information will be utilised by your psychologist and administration staff in order to provide our services.

• You may request that certain information is not recorded or held by Net Enterprises.

•Your personal and clinical information will be recorded and stored electronically using Zanda Management Software.

• You will be notified if any breach involving your stored personal or clinical information occurs.

• You are able to request access to this information at any time and all requests will be responded to in a reasonable time frame. This information will be available to be viewed in hard copy. There may be a reasonable administrative fee charged for such requests.

• You may be refused access to your personal and clinical information if there is a serious threat to the life, health or safety of an individual or the public. This threat does not need to be imminent. You will be provided in writing the reasons for refusing access and the mechanisms available to complain about the refusal. You will be refused access to information from couples therapy without the consent of all parties.

• You are required to provide written consent for any personal information to be disclosed unless Net Enterprises is legally required to do so.

• If corrections are made to your personal or clinical information that has previously been disclosed to another entity, reasonable steps to notify the other entity of the correction will be made if requested by you.

• After the legally required time of 7 years, your inactive personal and clinical information will be destroyed through appropriate and irreversible means of confidential destruction.

• You are at liberty to and encouraged to make a complaint known as “an interference with the privacy” of an individual about any believed breach of the APPs to the Office of the Australian Information Commissioner (OAIC).

6. Confidentiality

The information shared with Net Enterprises remains confidential, with the following exceptions:

• To lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety and that this need not be imminent.

• When such a disclosure is necessary to assist in the locating of a missing person.

• Any act of child abuse or neglect.

• Possession of, or intention to attain a firearm or firearms licence considered unsafe.

• When written consent is given by you.

• You are under the age of automatic confidentiality as determined by your state or territory.

• As the request of a court by subpoena.

Suspected criminal activity including stalking, harassment and intimidation of staff.

Under these circumstances the relevant guidelines and laws will be followed.

If you do not understand our Privacy Policy or Confidentiality Agreement, please feel free to contact us at neurodiversepsychjen@protonmail.com.

Net Enterprises has the right to refuse a booking. Abusive language or behaviour, intimidation, stalking or threats towards Jen or her staff will not be tolerated. Individuals who engage in such behaviour will have their file closed at Neurodiverse without discussion.

Police, legal representatives and health regulation agencies will be notified immediately of such incidents.

7. Social Media Disclaimer

The information shared on Jen's business social media accounts (links are on the neurodiversepsych.com home page) are for educational purposes only and are not intended as a substitute for professional psychological advice. Please consult with a mental health professional regarding your individual needs. Engaging with our business social media accounts does not establish a therapeutic relationship. Please be aware messages and comments may not be responded to. Please email neurodiversepsyhjen@protonmail.com regarding bookings. Communication is not accepted via social media -all communication requiring a response must occur through our business email.

8. Reports

You will need to complete all your questionnaires prior to your clinical appointment, you will receive a diagnosis at the end of that appointment (if applicable). You will also receive a 'Confirmation of Attendance' form with your diagnosis (if applicable) immediately after your clinical consultation with Jen. Your report may take up to three months to complete. Usually, it is completed much prior to this.

9. NovoNote

Please note Jen uses NovoNote technology for assessment and report writing. You can find our more here. You will be asked to agree to this as part of the service provided on the consent form. If you do not wish for this to occur, Jen will not be unable to provide you with a service.

10. Medication

Psychologists do not prescribe medication. Please do not book into this service under this assumption.

11. Online courses

Jen will produce online courses from time to time for the public to purchase. All new clients booking in from 19 June 2025 will have complimentary access to these courses with their discount code.

12. Recap

Clients must complete all questionnaires and assessments prior to their clinical interview with Jen. If this does not occur, your clinical interview will be cancelled.
We do not, in anyway, change our reports, receipts or other material to meet external agency conditions.
An assessment with Neurodiverse does not entitle clients private health insurance rebates, NDIS or any other external services.
If you miss your clinical interview for any reason, you will be allocated to our wait list and contacted if there is a cancellation or last minute accommodation in coming weeks.
You must be 18 years of age to participate in the service
All deposits paid are non-refundable any circumstance.
If we feel uncomfortable interacting with you under any circumstances, we have the right to end the the service effective immediately, with no refund provided.
Any suspected or actual stalking, harassment, intimidation or criminal activity will be immediately reported to police, regulatory bodies and legal representatives.
If you do not agree to our Terms and Conditions, do not book in or pay a deposit.

Updated 23 February 2026