TERMS & CONDITIONS

Bookings

Neurodiverse Psych trades under Net Enterprises.

Our bookings are processed and managed through the secure practice management software Zanda (PowerDiary).

Booking an appointment online will involve:

– Selecting your preferred appointment time & service (e.g. individual therapy, assessment or NDIS booking)

– Entering your details, including Name, Email and Phone and selecting the service you require

– Entering a verification code which will be sent via SMS to your phone number

– Entering a valid credit card number where you will need to make full payment.

You will be sent a confirmation email of your booking, and direct links to our Terms and Conditions.

Please complete our consent form prior to your booking.

If you do not agree or understand our terms and conditions, do not proceed with booking and contact us via neurodiversepsychjen@protonmail.com.

Service Agreement

The following Terms & Conditions apply to all services delivered by Net Enterprises. By completing a booking with us, you agree that you accept these Terms & Conditions in full. If for any reason you do not understand or agree with our Terms & Conditions, please do not continue with booking online and contact us via neurodiversepsychjen@protonmail.com.

1. Service & Fee Agreement

Bookings can be made for the following services:

Comprehensive Diagnostic Assessment $800

Summary (Lite) Diagnostic Assessment $500

ADHD Assessment Only: $500

Autism Assessment Only: $500

Private therapy session $200

ADHD & Autism Coaching: $200

NDIS therapy session $214

These fees are and terms and conditions are subject to change without notice.

Full payment is required for all services except NDIS bookings at the time of booking.

All payments are non-refundable. Full payment is due before the assessment or booking begins. If you need to cancel once, another time for your assessment can be scheduled. No refunds are provided for change of mind or in any other circumstances. Please choose carefully as much time and preparation is put into administering, assessing, writing and getting supervision if needed.

There are strictly no refunds under any circumstances. Please choose carefully before you make a payment. All sales are final regardless of whether you go ahead with the service or not.

PLEASE NOTE: This service is NOT intended for crisis situations where you feel at imminent risk of harming yourself or others. In crisis situations, please discontinue with this booking process and call 000, the Suicide Call Back Service (1300 659 467 – Australia Wide), the Assessment & Crisis Intervention Service (13 14 65 – SA only), LifeLine (13 11 14 – Australia Wide) or present to your nearest Emergency Department.

2. Cancellations & Refunds

All bookings are non-transferrable to another person.

If you need to reschedule, please email neurodiversepsychjen@protonmail.com with strictly greater than 24 hours’ notice from the scheduled appointment time.

All sales are final regardless of whether you go ahead with the service or not.

Please note that Jen may need to reschedule your appointment if she is unwell/ there is a client safety issue or is unable to see you that day due to unforeseen circumstances. She will contact you to organise another time.

3. Payment

Payment of the full session fee will be processed on the credit card you provide at the time of making a booking.

If the appointment does not commence, and is not cancelled or rescheduled with strictly greater than 24 hours’ notice from your appointment time, the full session fee applies and will be billed to your credit card.

By scheduling this appointment you authorise Net Enterprises to process the session charge or cancellation fee to your credit card.

All values expressed within this website are in Australian Dollars.

Private Health Insurance rebates for Psychological Therapy Sessions are determined by your Insurer and specific Policy type. Please contact your Insurer to discuss. You will be issued with a receipt at the end of your appointment suitable for private health insurance

4. Agreement

Net Enterprises may revise our Service Agreement and Privacy Policy from time-to-time. Revised terms and conditions will apply from the date of publication. Updated terms and conditions will be available on the Neurodiverse website for review.

If you do not understand your obligations regarding our Service Agreement do not book an assessment and contact us at neurodiversepsychjen@protonmail.com.

Net Enterprises adheres to the 13 Australian Privacy Principals (APPs) outlined in the March 2018 reforms to Privacy Act 1988.

By accepting the Terms & Conditions of Net Enterprises you acknowledge that you are aware and consent that:

• As part of providing a psychological service to you, Net Enterprises will need to collect and record personal and clinical information that is relevant to the provision of psychological assessment and treatment. This information will be utilised by your psychologist and administration staff in order to provide our services.

• You may request that certain information is not recorded or held by Net Enterprises.

• You have the option to interact with Net Enterprises anonymously or using a pseudonym, unless it is impracticable, or where the law or a court order requires you to identify yourself.

•Your personal and clinical information will be recorded and stored electronically using Zanda Management Software.

• You will be notified if any breach involving your stored personal or clinical information occurs.

• You are able to request access to this information at any time and all requests will be responded to in a reasonable time frame. This information will be available to be viewed in hard copy. There may be a reasonable administrative fee charged for such requests.

• You may be refused access to your personal and clinical information if there is a serious threat to the life, health or safety of an individual or the public. This threat does not need to be imminent. You will be provided in writing the reasons for refusing access and the mechanisms available to complain about the refusal. You will be refused access to information from couples therapy without the consent of all parties.

• You are required to provide written consent for any personal information to be disclosed unless Net Enterprises is legally required to do so.

• If corrections are made to your personal or clinical information that has previously been disclosed to another entity, reasonable steps to notify the other entity of the correction will be made if requested by you.

• After the legally required time of 7 years, your inactive personal and clinical information will be destroyed through appropriate and irreversible means of confidential destruction.

• You are at liberty to and encouraged to make a complaint known as “an interference with the privacy” of an individual about any believed breach of the APPs to the Office of the Australian Information Commissioner (OAIC).

Confidentiality

The information shared with Net Enterprises remains confidential, with the following exceptions:

• To lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety and that this need not be imminent.

• When such a disclosure is necessary to assist in the locating of a missing person.

• Any act of child abuse or neglect.

• Possession of, or intention to attain a firearm or firearms licence considered unsafe.

• When written consent is given by you.

• You are under the age of automatic confidentiality as determined by your state or territory.

• As the request of a court by subpoena.

Under these circumstances the relevant guidelines and laws will be followed.

If you do not understand our Privacy Policy or Confidentiality Agreement, please feel free to contact us at neurodiversepsychjen@protonmail.com.

Net Enterprises has the right to refuse a booking, even if full payment has been made. Abusive language or behaviour, intimidation or threats towards Jen will not be tolerated. Individuals who engage in such behaviour will have their file closed at Neurodiverse, be reported to police and blocked. They will forfeit any payments made.

Social Media Disclaimer

The information shared on my business social media accounts (links are on the neurodiversepsych.com website) are for educational purposes only and are not intended as a substitute for professional psychological advice. Please consult with a licenced mental health professional regarding your individual needs. Engaging with my business social media accounts does not establish a therapeutic relationship. Please be aware messages and comments may not be responded to. Please email neurodiversepsyhjen@protonmail.com regarding bookings.

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